Contact Us
Shop Misahara in Person
Great news, you can now shop your Misahara favorites in person at our appointment-only showroom in New York City. Call or email to book your appointment and experience the magic of Misahara in real life! contact@misahara.com (805) 390-6326.
For all inquiries regarding orders placed on misahara.com or for personalized assistance, please send us an email. We are here to help and would love to work with you to accommodate any request.
contact@misahara.com
For General Inquiries, please contact:
inquiries@misahara.com
For Sales Inquiries, please contact:
sales@misahara.com
For Press Inquiries, please contact:
media@misahara.com
FAQ
When Will My Order be Shipped?
In stock pieces ship approximately 3 to 5 business days after purchase date. Made-to-order pieces ship approximately 2 weeks after purchase date.
What Methods of Payment Do You Accept?
Credit Card (Visa/MC, Amex, Discover), PayPal, Amazon Pay, Affirm.
How Do I Cancel Or Change An Order Made On Misahara Website?
To cancel or change an order, please contact Customer Service department as soon as possible using the following email address: contact@misahara.com or call +1 (805) 390-6326.
Do You Ship Internationally?
Yes, we ship all over the world. Please arrange directly with customer service at contact@misahara.com or +1 (805) 390-6326.
Do You Offer Personalization?
Yes. We can add engraving to most pieces. Cancellations, changes, or returns are not allowed on personalized styles as they are made to order and are final sale.
What Is Your Repair Policy?
Misahara Jewelry at our sole and absolute discretion will offer a free repair within 4 months from the purchase date. In order to arrange the return shipping, please contact orders@misahara.com and inform us with the style reference and the date of purchase. Shipping, duties and taxes is not Misahara's responsibility with repairs. Repairs do not come with any guarantees. All repairs must be approved by Misahara prior to sending. Misahara reserves the right to deny unreasonable repair requests.
How Do I Care For My Jewelry?
Please keep all jewelry away from moisture (no water, lotions or perfumes). Many beauty products can cause tarnishing of metals. We recommend taking off your jewelry to shower. Please do not sleep in your jewelry and when not in use, jewelry should be neatly stored. We recommend giving your pieces a day off to limit wear and tear. To clean your 18k/14k gold and diamond jewelry we recommend using a gentle dish soap with warm water.
What Shipping Carriers Do You Use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.